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Returns

Making a Return? Not a Big Deal.

We are sad your order didn’t work out so let’s make it up to you. Go through our Returns Policy to make sure you are up to speed

Questions? Contact our Customer Service team

3 Simple Options

  1. Store Credit: receive a Cuddlecircle credit for the amount of your return which you can use toward finding something else you’ll love.
  2. Refund – receive a refund back to your original payment method, minus a N2,500 processing fee
  3. Re-sell – re-sell the item on cuddlecircle. Click here to learn more on selling with us.

RETURNS POLICY


ELIGIBILITY WINDOW

To qualify for a return, you must Request a Return within 24HRS of receiving the shipment and return the item(s) within 3 days of your original order delivery date. The BUYER is responsible for the cost of return shipping, however Cuddlecircle may facilitate the return through its shipping partners. 


ITEMS NOT ELIGIBLE FOR REFUND OR STORE CREDIT
•    Items with a Condition Rating of New or Super Loved
•    Items bought on SALE, Sensitive items like Breast Pumps and sealed items that becoming unsealed.
•    Free gifts or promotional items e.g. buy one get one free
•    Items returned in damaged condition or with the security tag or package (if any) missing
•    Items returned late (i.e 3 days after your original delivery date.

•    Shipping charges except where Cuddlecircle has made a shipping error
All items not eligible for refund or store credit are eligible for re-consignment

 


HOW TO REQUEST A RETURN:
Step 1: Click CONTACT at the Top Menu bar and fill out the form or send us an email. Please indicate if you would like to return for store credit, get a refund or re-consign.
Step 2: A Cuddlecircle rep will contact you to confirm your return request and facilitate item pick up should you need it.
Step 3: Pack the item up with the order invoice in a secure sealed package and send it off to us.
Step 4:  We’ll notify you by email or by phone call once we have received the item and processed your return. Once completed, we will refund you for your purchase based on your selected option.

If you selected Refund, we will deduct the N2,500 processing fee but if you selected Store Credit or Re-sell, it’s free!


Please note, credit card refunds may take up to seven working days for your bank to complete, depending on their processing time. This can vary greatly between card issuers.


For any purchases made using promotional Cuddlecircle store credit, that portion of the purchase will be refunded in the form of store credit subject to the original terms and conditions. Store credit refunds for purchases made with store credits that had an original expiration date will be valid until the original expiration date. If the original expiration date has already passed, store credit refunds will be valid for three days once refunded.


We know that returns are an important part of the shopping experience. However if we discover, through our sole discretion, that a customer is returning a high number of purchases, we may refuse to honour their return request and in certain cases restrict their access to Cuddlecircle.

RETURNS FOR SELLERS:

1) Items already ordered for cannot be returned.

2) You are required to make a pick up of your item(s) from our warehouse.

3) 5 working days prior notice is needed before pick up of item(s).

4) Items less than one month in our warehouse are not viable for returns.

Delivery Information

SHIPPING

Thank you for choosing to shop at Cuddlecircle. We understand that our customers are primarily parents who need items delivered on time and intact so we promise to make your shopping experience as stress free as possible. Please review our shipping costs and estimated delivery timelines but do take note of the following tips:

*LAGOS A

GBAGADA, OGUDU, IYANA OWORO,  ALAUSA, , OJOTA, KETU, MILE12, IKEJA, MARYLAND/MENDE ,COMPUTER VILLAGE, LOCAL AIRPORT(MMA2), OSHODI, MMA1, IJORA, IGANMU, COSTAIN, ALAKA , SURULERE, YABA, PALM GROVE, ONIPAN, OBANIKORO, ANTHONY WAY, JIBOWU, YABA, SHOMOLU

*LAGOS B

IKOYI, OBALENDE,MARINA,OSBORNE, DOLPHIN ESTATE, PARK VIEW, BANANA ISLAND VICTORIA ISLAND , ONIRU, LEKKI 1, 2ND ROUND ABOUT, 3RD ROUNDABOUT, 4TH ROUND ABOUT, OSAPA LONDON, ALPHA BEACH, FEMI OKUNNU, AJAH, CHEVRON, AGUNGI, VGC,CHISCO.

*LAGOS C

MAGODO/ SHANGISHA, OTEDOLA ESTATE(OMOLE1) BERGER, OGBA, OJODU BERGER,APAPA, GRA OLODI-APAPAKIRIKIRI, FESTAC, MILE 2, ISOLO, IDIMU, EGBEDA, IYANA-PAJA, ABULE EGBA, IJU, AKUTE, AMUWO-ODOFIN, IPAJA, IKOTUN, GOWON EST, JAKANDE SATELLITE TOWN, AGEGE

*LAGOS Suburbs

SANGOTEDO , ABRAHAM ADESANYA, LOKWE , EPE, NAVY TOWN ,ALABA, LASU, OKOKOMAIKO, VOLKSWAGEN, TRADE - FAIR ,BARUWA , IKORODU, OWODE, LAGOS-ABEOKUTA EXP WAY, OJO, IBA

*Outside Lagos

Please contact us to confirm if we currently ship to your exact location

 

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